Personal Information

When you register for our platform, we collect basic information like your name, email address, and professional background. This helps us customize your experience and provide relevant financial data insights. We also collect information about your learning preferences and areas of interest in machine learning applications.

For users in Vietnam, we may collect additional information required under Vietnamese data protection laws, including identity verification documents when necessary for compliance with financial service regulations.

Technical Data

Our platform automatically collects technical information about how you interact with our services. This includes your IP address, browser type, device information, and usage patterns. We use this data to improve our machine learning algorithms and ensure optimal performance for streaming financial data analysis.

• Log files and system performance data
• Session duration and feature usage statistics
• Error reports and debugging information
• Network connection details and response times

Service Delivery

Your information enables us to provide streaming financial data analysis, machine learning insights, and educational content. We analyze usage patterns to recommend relevant features and learning materials that match your professional development goals.

Communication

We use your contact information to send important updates about our platform, including new features, security updates, and educational opportunities. You can control communication preferences through your account settings at any time.

Security Measures

• AES-256 encryption for all stored data
• Multi-factor authentication for account access
• Regular security penetration testing
• Secure data centers with physical access controls
• Real-time monitoring for suspicious activities

Data Retention

We retain your personal information for as long as your account remains active or as needed to provide our services. When you request account deletion, we remove your personal data within 30 days, though some information may be retained longer for legal compliance purposes.

Financial data and analytics history are typically retained for seven years to comply with Vietnamese financial regulations and international standards for financial service providers.

Access and Correction

You can access and update your personal information through your account dashboard at any time. If you discover inaccurate information that you cannot correct yourself, contact our support team for assistance.

Data Portability

You can request a copy of your personal data in a structured, commonly used format. This includes your profile information, learning progress, and analytics preferences. We typically fulfill these requests within 15 business days.

Account Deletion

You can delete your account at any time through the account settings page. This will remove your personal information from our active systems, though some data may be retained in backup systems for up to 90 days for recovery purposes.

Data Providers

We work with reputable financial data providers to deliver real-time market information and historical data for analysis. These providers receive only aggregated, anonymized usage statistics - never your personal information.

Service Providers

We use third-party services for infrastructure, analytics, and communication services. These providers are bound by strict contractual agreements that limit how they can use your information and require them to maintain appropriate security measures.

Transfer Safeguards

When transferring data internationally, we use standard contractual clauses approved by relevant data protection authorities. All transfers are encrypted and subject to the same security measures that protect your data within Vietnam.

Data Localization

For users in Vietnam, certain types of personal data are stored within Vietnam in compliance with local data localization requirements. Financial transaction data and user identification information remain within Vietnamese jurisdictions as required by law.

Notification Process

For major policy changes that affect how we collect or use your personal information, we provide at least 30 days advance notice. You'll receive an email notification and see an alert when you next log into your account.

Version History

Previous versions of this privacy policy are available upon request. We maintain a complete history of policy changes to ensure transparency about how our privacy practices have evolved over time.